Frequently Asked Questions

FAQ

The FAQ's of Renting at Hearthside Grove Lake Erie

What is the rv lot reservations policy?

What are your reservations policies?

Lot Changes
We are a lot ownership resort which means that, in the unlikely event the owner of the rental lot you selected sells or removes the property from the rental pool, you will be notified as soon as possible to discuss a suitable replacement lot.

Deposits and Balance Due
All reservations made 10 days or more prior to arrival require a 50% deposit to hold chosen dates with the balance due 10 days prior to arrival.  Reservations made within 10 days of arrival will be charged in full for the entire reservation.

Motor Home Classification, Size and Age
Hearthside Grove is a Class A motorcoach resort.  Our Owner's Association defines Class A in the traditional sense meaning motor homes and converted buses that have a flat front (not a truck, van or semi front end).  We understand the appeal of other types of coaches and trailers, but we don’t have a provision to host those units as either a guest or owner.  Additionally, Class A motorcoaches must be a minimum of 30 feet in length and be no older than 10 years of age.  Please email us at [email protected] if you have any questions.

What is your cancellation policy?

What is your cancellation policy?

Cancellation Policies
Cancellation of a reservation 10 days or more prior to arrival will result in a $50 processing fee.  Cancellations made less than 10 days before arrival will result in loss of 50% of the entire reservation cost (
including bungalow costs if this option was selected on your reservation).

 

Are site numbers guaranteed when renting a lot?

When renting a lot, are site numbers guaranteed?

We want you to have an amazing stay with us; please note that site numbers are not guaranteed. Some lots may be privately owned. You may be asked to move to another lot due to the unexpected arrival of the lot owner, the sale of the lot or for lot maintenance reasons. If your reservation must be moved, you will be moved to the next lot that is comparable to your original lot type requested if there is a lot available in that category. If a lot is not available in the same category as originally requested, you will be moved to the next lot type that is comparable.

What are your Resort policies during our stay?

What are the policies while staying at the Resort?

1. Check-in is at 1:00 pm. Check-out is 11:00 am. For early arrival or late check-out please contact Guest Services. Additional charges may apply. There are no refunds for early checkout.
2. All guests must register at the Welcome Center/Clubhouse. After-hours arrivals must check-in at the Welcome Center the following day prior to 10:00 am. Vehicles must be registered and display the window tag provided.
3. No more than six (6) people are allowed per lot.
4. To extend your stay, please contact Guest Services.
5. Quiet hours are between 10 pm and 8 am.
6. Outdoor fires are limited to gas only. Wood fires are not permitted.
7. Site decorations or ornamentation is not permitted, except those of a permanent nature by lot owners, within the guidelines of the Home Owners Association.
8. The Resort is pet-friendly. Up to 2 gentle breed dogs are allowed per lot and kept on a leash. Pet waste bags are provided — please be considerate and pick up after your dog. Please note that there are no temporary fences or enclosures allowed on our lots. Pets causing disturbance or harm will be subject to removal from the Resort.
9. Guests may wash their motorcoach and tow vehicle on-site. Please be conservative with water usage.
10. Tents, screen rooms, lawn decorations, and other temporary enclosures are prohibited.
11. Brandishing or discharging of firearms, lethal weapons, and fireworks are prohibited.
12. Clotheslines or drying racks are prohibited outdoors.
13. Trash pick-up begins at 10 am daily. Please place your garbage at the curb of your lot in a secure bag. Leaving trash out overnight is prohibited due to wildlife concerns. Guests may drop trash at any time at the dumpster located near the entrance.
14. No free-standing satellite dishes are allowed.
15. Smoking is prohibited in the Clubhouse and other resort buildings and public gathering spaces.
16. The Clubhouse is open 24-hours a day but uses may be restricted during special events. Please see the Resort Event Calendar for additional information.
17. Speed limit within the Resort is 10 miles per hour; strictly enforced.
18. Golf carts and bikes may be ridden on streets within the Resort, or other designated pathways, but not in Preserve areas.
19. Guests are asked to respect the privacy and lifestyles of others by not walking on private lots except by invitation of the owners. Sales staff are available to show for-sale properties and private outdoor environments. Please see Guest Services to arrange an appointment.
20. For their safety, children under the age of 18 are not allowed in the Clubhouse or other common areas without adult supervision.
21. Water areas and ponds are not for swimming or water play. Please respect the serenity of those spaces by remaining out of the water.
22. Resort Management assumes no responsibility for injury, accident, damage or loss of personal property from any cause of nature.
23. Resort Management reserves the right to refuse service to anyone and ask them to leave the Resort, if necessary. No refunds will be issued.

Are pets allowed at the Resort?

Are pets allowed at Hearthside Grove Lake Erie Motorcoach Resort?

We are a dog-friendly resort (gentle breeds only) but please only 2 dogs are allowed. Dogs should be on a 6-ft leash at all times unless in your Motorcoach or the dog park. Please be considerate about leaving your pets unattended in your motorcoach or vehicle due to barking, heat, etc. Please refrain from allowing pets in resort buildings except for guide dogs or dogs trained to assist the handicapped. We are in a park-like setting and with your help, it will stay that way. Please clean up after your dog and dispose of their waste in a sanitary manner. Pets causing disturbance or harm will be subject to removal from the Resort. Please note that there are no temporary fences or enclosures allowed on our lots.

Are golf carts allowed at the Resort?

Are golf carts allowed at the Resort?

Yes, we are a golf cart friendly community! 

 

Golf Cart Ride with Dogs

We are a golf cart friendly, gated community with easy access to the walking/biking trails and a golf cart road through Geneva State Park, to the marina and The Village of Geneva-on-the-Lake.

Sign up for our E-Newsletter

Stay in the loop and up to date with our latest special offers, promos, news, and more!